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WHAT IS OUTSOURCING?

What is Outsourcing ? and What is the impact for a country ? Outsourcing is a new vocabulary in the business world since the 1990s (Indrajit, 2004: 1). Nowadays...

THE PHILIPPINES HAS BECOME THE CALL-CENTER CAPITAL OF THE WORLD

Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social...

JAPANESE FIRM ENTERS RI CALL CENTER INDUSTRY

Transcosmos Inc., one of the major call center service providers in Japan, formally launched a joint venture in Indonesia on Thursday to exploit the growing call center...