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Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to help support the family by taking a better-paying job — at a call center. That …

the philippines has become the call-center capital of the world Read More »

What is outsourcing? Outsourcing is a business practice in which services or job functions are farmed out to a third party. In information technology, an outsourcing initiative with a technology provider can involve a range of operations, from the entirety of the IT function to discrete, easily defined components, such as disaster recovery, network services, …

What is Outsourcing? Read More »